We are dedicated to offering our customers a range of services and support. Find our most frequently asked questions below.

If you are unable to find your answer, please contact us via the form and we will respond within 24 hours.

  • Product

    Do any of your products comply with leading sustainability requirements?

    Water Consumption standards (LEED, ESTIDAMA) can be met with adding suitable flow reducers while Health Care Building standards (DHA, HTM63) are maintained with removable parts for care & maintenance.

    Are your products available in stock?

    Our $50 million stock holding of over 16,000 active products is continuously replenished thanks to cycle counting and min/max levels monitored by our MRP system.
    If you require quick confirmation for a specific product, please contact us.

    Where can I find your Technical Drawings?

    Technical data sheets, installation guides and 2D & 3D drawings can be found and downloaded from each product page.

  • Customer Service

    What is your delivery time?

    A 48-hour delivery time is applicable to Dubai, Abu Dhabi & Sharjah; with a 72-hour service for Al Ain & Ras Al Khaimah.

    Our Click & Collect service to your selected showroom follows the same timeframe, with a collection time between 1pm to 7pm.

    Items can also be ready for global shipping within 48 hours from our Global Distribution centre in the UAE. If you require accurate stock availability, please contact us and your local representative shall advise.

    How do I host an event in your showroom?

    Fill in the form below with your request date, time, event type and people to attend and we shall respond to discuss your enquiry within 48 hours.

    You can also join our in-house events by registering here.

    Can you assist with design?

    For our retail clients, our in-house CAD team offers 2D & 3D visualisations to help you create a dream bathroom.

    Our interior designer & architect clients are assisted by our specification team with our expert Product Compatibility service.

    If you wish to enquire about our Mock-Up room for large-scale project visualisations, please contact your specification expert.

    Will you assist with installation?

    While we are a supply-only business, our technical assistants are on-hand to offer guidance and advice to your installer. We also supply technical data sheets, installation guides and instructional videos where available.

    Where is my nearest showroom?

    Browse our location with our Find Us locator to view all showrooms and dealers in your area. You can also find inspiration directly from your device by taking a Virtual tour of our SANIPEX GALLERY SZR and Umm Suqeim, SANIPEX GALLERY Sharjah, SANIPEX GALLERY Ras Al Khaimah, and SANIPEX GALLERY Abu Dhabi showrooms.

    Can I order and pay-online?

    You can pay online with your credit or debit card via a secure payment gateway.

    Can you prepare goods for export?

    All products are securely packed and labelled with relevant paperwork for air, sea and land freight deliveries. Our Global Logistics centre in Jebel Ali, Dubai is a Top 5 Global Port facility which offers import & export exemptions for the UAE.