These Terms of Use govern access to and use of the Sanipex Group websites, mobile applications and online services. By accessing or using any of these services you agree to be bound by these Terms of Use. If you do not agree, you must not use the services.

Where you purchase goods or services, the Terms and Conditions of Sale apply in addition to these Terms of Use. Conflicts between these Terms of Use and the Terms and Conditions of Sale shall be resolved in favour of the Terms and Conditions of Sale for transactional matters.

“Sanipex Group” refers collectively to the group of companies set out below and includes every entity under the direct or indirect ownership or control of Sanipex Holding Limited, whether now existing or hereafter established. These Terms of Use apply to, and bind, all companies within Sanipex Group. The legal entity that operates the relevant storefront, showroom, or channel through which you access our services is identified on the Imprint.

The Sanipex Group comprises the following active legal entities:

Sanipex Holding Limited — Abu Dhabi Global Market (ADGM), United Arab Emirates

Sanipex FZE — Jebel Ali Free Zone (JAFZA), Dubai, United Arab Emirates

Sanipex FZ-LLC — Dubai Science Park, Dubai, United Arab Emirates

Sanipex LLC — Dubai, United Arab Emirates (including Barsha and RAK branches)

Sanipex LLC — Abu Dhabi, United Arab Emirates

Sanipex LLC — Sultanate of Oman

Bagno Design LLC — Dubai, United Arab Emirates (including Deira, Ajman, Sharjah, Jumeirah, and Outlet branches)

Aquazone LLC — Dubai, United Arab Emirates (including Al Ain, Abu Dhabi, and USQ branches)

Sanipex LLC — State of Qatar (including Salwa branch)

Sanipex Limited — United Kingdom

Sanipex Limited — Ireland

Sanipex SRL — Italy

Sanipex Trading (Foshan) — People’s Republic of China

3.1 You must be at least the age of legal capacity in your jurisdiction to use the services. Services are not directed to children.

3.2 Certain features require an account. You are responsible for keeping your credentials confidential and for all activities under your account.

3.3 We may refuse, suspend or terminate accounts where information is inaccurate, where there is misuse, or where required to comply with law.

We grant a limited, revocable, non-exclusive and non-transferable licence to access and make personal and lawful use of the services in accordance with these Terms of Use. All rights not expressly granted are reserved.

• Do not use the services in any way that breaches applicable law, infringes intellectual property, privacy or other rights, or is fraudulent or misleading.
• Do not introduce viruses, trojans, worms, logic bombs or other harmful material, or attempt to gain unauthorised access to any system or data.
• Do not scrape, harvest or use automated tools to extract data except as permitted by a written agreement with Sanipex Group.
• Do not interfere with or disrupt the availability of the services, including by imposing an unreasonable load on infrastructure.
• Do not submit content that is unlawful, defamatory, obscene, hateful or otherwise objectionable.
• Use the services in accordance with any guidelines, technical manuals and product documentation we provide.

6.1 You remain the owner of content you submit. By submitting content you grant Sanipex Group a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish and display that content for the purposes of operating and improving the services and marketing products, subject to any privacy choices you make.

6.2 You represent and warrant that you have the rights necessary to grant the licence above and that the content does not infringe any rights or law.

6.3 We may remove or decline to publish content at our discretion.

All site materials including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software are the property of Sanipex Group or its licensors and are protected by intellectual property laws. No part of the services may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our prior written consent.

Our names and logos and those of our licensors are trademarks. You may not use these marks without prior written permission except to truthfully reference our products.

The services may include links to websites or services operated by third parties. We are not responsible for and do not endorse the content or practices of third-party sites. Your use of third-party sites is at your sole risk and subject to their terms and policies.

Prices, promotions, specifications, availability and imagery are subject to change. We try to ensure information is accurate but errors may occur. Orders are subject to acceptance in accordance with the Terms and Conditions of Sale.

Our Privacy Notice describes how we process personal data and your rights. Our Cookie Policy explains our use of cookies and similar technologies and how you can control them. By using the services you acknowledge these notices.

We implement appropriate technical and organisational measures to protect the services but cannot guarantee that they will be free from errors, defects, malware or interruptions. You are responsible for configuring your technology and using your own virus protection software.

Content on the services is provided for general information only. It may not always be up to date. You should obtain professional or specialist advice before taking or refraining from action on the basis of any content.

Except as expressly stated in writing and to the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis without warranties, representations or conditions of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms of Use limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded. Subject to mandatory consumer protections, Sanipex Group will not be liable for indirect or consequential loss, loss of profit, revenue, data, goodwill or business opportunity arising from your use of the services.

You agree to indemnify Sanipex Group against claims, damages, liabilities, costs and expenses arising out of your breach of these Terms of Use, your misuse of the services or your infringement of any rights of a third party.

We may suspend or terminate your access to the services where we reasonably believe there is a breach of these Terms of Use, a risk to the security or integrity of the services, or to comply with law or requests of competent authorities.

We may update or modify the services and these Terms of Use from time to time to reflect legal, technical or business changes. Material changes will be signposted in a reasonable manner. The Effective date identifies the current edition. Continued use after changes constitutes acceptance.

18.1 Unless a regional Annex applies, these Terms and any dispute or claim including non-contractual disputes are governed by the laws of Dubai, United Arab Emirates and subject to the exclusive jurisdiction of the Dubai courts.

18.2 The law applicable to each contract is the law of the region in which the Sanipex Group storefront through which you made your purchase is located. Where you purchase through a UAE storefront, UAE law applies; through a KSA storefront, KSA law applies; through a UK or EU storefront, UK or EU law (as applicable) applies; and so on for other regions. The specific governing law, competent courts and any applicable consumer rights and remedies for each region are set out in the applicable Regional Annex, which takes precedence over clause 18.1 for Consumer contracts concluded through that regional storefront.

Contact details for Sanipex Group entities are available on the website Imprint and Contact page. For legal notices relating to these Terms of Use, write to [email protected].