About Us

Sanipex Group offers to our customers unique lifestyle proposition for ultra-stylish indoor and outdoor living throughout Middle East, Europe, Asia and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers and private clients alike.

We are a dynamic, creative team of people who are passionate about our customers and products. We thrive on comprehensive training programs that empower us to constantly grow and evolve. Imagine yourself flourishing in a positive, fun and driven culture to reach new heights in your career. With more than 45 nationalities on board, we’re deeply committed to fostering inclusion and diversity.

About the Role

This position is open only to UAE Nationals in accordance with Emiratisation guidelines. As a Client Advisor, you will be the first point of contact for clients, delivering exceptional customer experience both in person and over the phone. This role combines front-of-house responsibilities with proactive client engagement and administrative support. You will assist clients throughout the showroom, ensure seamless coordination of appointments and events, gather and relay client feedback, and support marketing initiatives and loyalty programs. In addition, you will manage reception duties, including greeting guests, handling inquiries, coordinating meeting room bookings, and supporting overall customer service operations.

Key Responsibilities

  • Greet clients and provide welcoming and professional experience.
  • Operating the company’s telephone switchboard ensures accuracy and efficiency in dealing with calls.
  • Answer, screen and forward incoming calls in a courteous and efficient manner.
  • Organize receipt, distribution and dispatch of incoming and outgoing mail to and from the company.
  • Assist with meeting room bookings.
  • Handling procurement by coordinating with Office Assistant in ordering and purchasing office stationery, office equipment, and groceries on a weekly/monthly basis.
  • Provide assistance to clients throughout the showroom.
  • Gather client feedback and communicate insights to management.
  • Coordinate with the Marketing team on events and promotions and ensure all the arrangements are made.
  • Support the implementation of the loyalty program.
  • Provide general support to the customer service team.
  • Perform general administrative duties including typing and preparation of correspondence.
  • Accept courier packages; prepare and organize delivery of courier packages.
  • Perform other duties as assigned or requested.
  • Ability to work independently with minimal supervision.
  • Have good organizational skills and multi-tasking abilities.
  • Execute your duties in accordance with Sanipex Group’s Environment & Quality Policies.

About You

  • Strong written and verbal communication skills in English
  • Strong internal networking and relationship-building skills to ensure smooth coordination of events and promotions.
  • Proficient in computer applications.
  • Professional telephone etiquette and interpersonal skills.
  • Fast learner with the ability to adapt quickly
  • Customer-focused with a genuine passion for service excellence
  • Excellent organisational skills.
  • Able to multitask effectively in a dynamic environment

What We Can Offer

You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative – every day.

We recognize the value that you bring, and we strive to provide a competitive salary and benefits package.